Refund Policy
Last updated: October 14, 2026
Refund conditions for paid launches, upgrades, and sponsorships on BetterLaunch.
1. What this policy covers
This policy covers one-time Boost and Highlight purchases, paid product upgrades, and sponsor placements purchased directly from BetterLaunch. The features, price, duration, and dates shown when you purchase define the service we owe you. Free submissions have no payment to refund. Purchases from products listed on BetterLaunch are handled by those products’ own providers.
2. Rejected paid submissions
If we reject a paid submission before it is published, you are eligible for a full refund of that submission’s payment. Our team reviews the purchase and processes the refund manually. A rejection notice or a “refund in process” status does not mean the payment has already been returned.
3. Published products and delivered upgrades
Once your product has been published or the purchased upgrade has been applied, the service has begun and the payment is generally non-refundable. Changing your mind, withdrawing your product, or receiving fewer votes, visits, sign-ups, or sales than expected does not qualify for a refund. We do not guarantee rankings, traffic, backlinks being indexed, or business results. Billing errors, undelivered paid benefits, and mandatory legal rights are handled as described below.
4. Sponsor placements and scheduling
Contact support before the booked start date if you need to cancel or reschedule. Requests are reviewed against the booking and any terms agreed before payment; a cancellation request does not itself confirm a refund. Once a placement starts, delivered exposure is non-refundable. If we cannot provide the booked placement, including a paid booking conflict, we will offer an available replacement schedule or refund the undelivered portion. If no placement was delivered and you decline rescheduling, the refund is full.
5. Billing mistakes or service failures
Contact us if you were charged twice, charged an incorrect amount, or did not receive a paid service. We will check the payment and delivery records and refund a confirmed duplicate or incorrect charge, or the undelivered service amount. A temporary interruption does not automatically qualify for a full refund when the purchased service was otherwise delivered.
6. How to request a refund
Email support from the address used for your purchase. Include your product or sponsorship name, the receipt or checkout reference, payment date, and the reason for your request. Never send your full card number, password, or payment credentials. We may ask for additional information to verify ownership and delivery.
7. Refund processing
Approved refunds are returned through Stripe to the original payment method. We will confirm the outcome by email. Your bank or payment provider controls when the funds appear, which may take several business days. Refunded paid benefits or undelivered sponsor dates may be cancelled. Refund review and payment return are separate steps.
8. Your rights and policy updates
Nothing in this policy limits any mandatory consumer, cancellation, or refund rights under applicable law. Any legally required exception takes precedence. We may update this page; the version and purchase terms in effect when you paid apply to that purchase, subject to mandatory legal rights.
9. Contact
For questions, reports, or refund requests, contact our support team.
support@betterlaunch.app